We work to ensure our customers are satisfied with their purchases, we offer returns and refunds under these simple conditions:
We work to ensure our customers are satisfied with their purchases, we offer returns and refunds under these simple conditions:
Unopened and unused items in their original packaging, with no damage or wear.
Send an email to info@roofing-nation.com within 30 days of receiving your order.within 30 days of receiving your order.
Briefly explain why you'd like to return the materials (e.g., incorrect product received, defective product).
Include invoice/order, photos of the unopened product and packaging in your email.
You'll be responsible for covering the cost of shipping the return items back to us. We recommend using a trackable service with insurance for your protection.
A 25% restocking fee will be applied to all returned items to cover processing costs.
Once we receive your return at our warehouse and confirm it meets the conditions above, we'll process your refund within 3 to 5 business days.
The refund will be issued for the original purchase price (original shipping cost is not included), minus the 25% restocking fee.
This policy outlines our delivery options, timeframes, and associated costs.
Broward, Palm Beach and Miami-Dade Counties, we offer delivery via our own fleet.
$75 (up to 3 pallets).
1-2 business days after payment confirmation. Occasional delays may occur due to external factors.
Forklift required at the delivery location.
For purchases outside the local zone, we offer delivery options through trusted freight carriers. Please note, certain conditions apply.
Costs are determined by weight and distance. Freight quotes will be provided upon request based on your specific order and delivery location.
Estimated delivery times will be provided during the freight quote process. Occasional delays may occur due to external factors.
You can also choose to pick up your order directly from our warehouse during business hours without additional charges (please notify us in advance).
Someone must be present at the delivery address to receive and sign for the order during the scheduled delivery window. Late fees may apply if the order is not unloaded within 45 minutes after the driver stops by.
Delivery trucks may require sufficient space for maneuverability. Please ensure the delivery location is accessible for these vehicles.
Before signing the delivery receipt, please take a moment to ensure everything matches your order.
At Roofing Nation, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and disclose information when you use our website or request our roofing services, including our products.
To provide accurate quotes and complete projects smoothly, we collect information like your name, contact details (phone number and email), and billing address.
Understanding your roof requires details like your address and, with your permission, photos to assess the job. In some cases, we may collect roof measurements.
We use tools to analyze how visitors interact with our website. This anonymous data (IP address, browser type, pages visited) helps us improve your browsing experience.
we utilize the information you provide to prepare detailed quotes, efficiently schedule appointments, securely process payments, and keep you informed at every stage of the process. We understand the importance of seamless and transparent communication. That's why we use your contact details to address any questions or concerns you may have. Our goal is to ensure you feel supported at all times.
With your permission, we may send occasional emails about promotions or new services.
We take your privacy seriously and utilize industry-standard security measures (secure servers, encryption) to safeguard your information.
We may update this policy periodically. We will notify you by posting the revised policy on our website.
We take your security seriously. That's why all card information is transmitted securely using 128-bit encryption protocol.
By making a payment, you warrant that you are the legitimate cardholder and have sufficient funds available. You will be charged the full amount of your purchase, including applicable taxes and shipping fees, at the time of placing your order.
We don't store your full credit card details ourselves. All our payment processes are PCI DSS compliant, including third party companies such as Stripe.