We work to ensure our customers are satisfied with their purchases, we offer returns and refunds under these simple conditions: We work to ensure our customers are satisfied with their purchases, we offer returns and refunds under these simple conditions:

What can be returned?

1. Defective products

2.  Incorrect product received due to a company's mistake. Incorrect product received due to a company's mistake.

Required condition:

Unopened and unused items in their original packaging, with no damage or wear.

How to start a return:

1. Contact us:

Send an email to within 30 days of receiving your order.within 30 days of receiving your order.

2.  Tell us why:

Briefly explain why you'd like to return the materials (e.g., incorrect product received, defective product).

3. Proof is key:

Include invoice/order, photos of the unopened product and packaging in your email.

Please note: completing all these steps is mandatory for processing your return.

Return shipping:

You'll be responsible for covering the cost of shipping the return items back to us. We recommend using a trackable service with insurance for your protection.

Restocking Fee:

A 25% restocking fee will be applied to all returned items to cover processing costs.

How soon will I get my refund?

Once we receive your return at our warehouse and confirm it meets the conditions above, we'll process your refund within 3 to 5 business days.

The refund will be issued for the original purchase price (original shipping cost is not included), minus the 25% restocking fee.


This policy outlines our delivery options, timeframes, and associated costs.

Delivery Zones and Methods:

Local Delivery: 

For purchases within South Florida:

Broward, Palm Beach and Miami-Dade Counties, we offer delivery via our own fleet.


$75 (up to 3 pallets).


1-2 business days after payment confirmation. Occasional delays may occur due to external factors.


Forklift required at the delivery location.

Regional Delivery: 

For purchases outside the local zone, we offer delivery options through trusted freight carriers. Please note, certain conditions apply.


Costs are determined by weight and distance. Freight quotes will be provided upon request based on your specific order and delivery location.


Estimated delivery times will be provided during the freight quote process. Occasional delays may occur due to external factors.

Will Call Pickup: 

You can also choose to pick up your order directly from our warehouse during business hours without additional charges (please notify us in advance).

Delivery Requirements:

Customer Presence:

Someone must be present at the delivery address to receive and sign for the order during the scheduled delivery window. Late fees may apply if the order is not unloaded within 45 minutes after the driver stops by.

Delivery Location: 

Delivery trucks may require sufficient space for maneuverability. Please ensure the delivery location is accessible for these vehicles.

Inspection and Acceptance: 

Before signing the delivery receipt, please take a moment to ensure everything matches your order.


At Roofing Nation, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and disclose information when you use our website or request our roofing services, including our products.

What Information Do We Gather?

Customer Details:

To provide accurate quotes and complete projects smoothly, we collect information like your name, contact details (phone number and email), and billing address.

Property Information: 

Understanding your roof requires details like your address and, with your permission, photos to assess the job. In some cases, we may collect roof measurements.

Website Activity: 

We use tools to analyze how visitors interact with our website. This anonymous data (IP address, browser type, pages visited) helps us improve your browsing experience.

How We Use Your Information:

Delivering Exceptional Service: 

we utilize the information you provide to prepare detailed quotes, efficiently schedule appointments, securely process payments, and keep you informed at every stage of the process. We understand the importance of seamless and transparent communication. That's why we use your contact details to address any questions or concerns you may have. Our goal is to ensure you feel supported at all times.

Keeping You Informed: 

With your permission, we may send occasional emails about promotions or new services.

We Will Never:

  1. Sell or rent your information to third parties.
  2. Share your data beyond what's necessary to complete our services or comply with legal requirements.

Keeping Your Information Safe:

We take your privacy seriously and utilize industry-standard security measures (secure servers, encryption) to safeguard your information.

Changes to this Policy:

We may update this policy periodically. We will notify you by posting the revised policy on our website.


We take your security seriously. That's why all card information is transmitted securely using 128-bit encryption protocol.

By making a payment, you warrant that you are the legitimate cardholder and have sufficient funds available. You will be charged the full amount of your purchase, including applicable taxes and shipping fees, at the time of placing your order.

We don't store your full credit card details ourselves. All our payment processes are PCI DSS compliant, including third party companies such as Stripe.